- How does the scanning work?
We are offering 2 methods for our backers to get scanned. 1) Download the Skelmet scan app (launching summer 2017) and get a friend to do the scan for you; 2) Go to a nearby scan partner shop to get a trained associate to take the 3D scan.
- My head is really big, would it work?
Yes absolutely! There is a pair of sunglasses in everyone’s size no matter what size or shape your head is. Since these sunglasses are 100% custom made based on your facial structures, they will fit you perfectly no matter the size of your head.
- What if they don’t fit?
For the first 3 months after receiving the product, if you experience discomfort or improper fit, we will make new ones until they fit you perfectly.
- Are they approved for safety?
We have been in close contact with the Vision Council to make sure our custom 3D printed products are in line with the safety standards. We have been given green lights from the people who wrote the standards, and have passed the initial tests for ANSI 80.3 with our prototypes. We are now working to pass for ANSI Z87.1 so that the sunglasses can qualify as safe sunglasses. We are confident that we can get the safety ratings approved.
- What’s the frame made out of?
They are made with professional industrial grade SLS (Selective Laser Sintering) 3D printers with a polyamide-12 nylon-plastic material. It’s similar to traditional sport sunglasses material, but lighter, and more flexible.
- What’s the warranty policy?
We offer 2 year limited warranty for defects in workmanship and manufacturer materials. Improper usage and physical damage will not be covered.
Also because they are custom made for you, for any reason within the first 3 months upon receiving the product if you experience discomfort or improper fit, we will make new ones until they fit you perfectly.
- Do you take insurance?
We are considered an out-of-network provider, so you can apply for reimbursement if you have an out-of-network benefit included in your vision plan. We will provide you with an itemized receipt with a complete break down once the item is shipped. Please contact your insurance provider for more information.
Current Estimated Shipping Date: September 2017
Last Updated At: 04/24/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.